Solutions / AB‑PHONE
AI phone reception for independent professionals and small teams
Every caller gets a clear answer, even when you are busy.
AB‑PHONE welcomes callers in your tone, answers from information you approved, clarifies their request and follows your rules for messages and human follow-up.
24/7 receptionEnglish, French and DutchHuman handoff
What the receptionist can do
A useful first response, not a basic answering machine.
The scenario is tailored to your business and the actions you allow.
Answer immediately
Callers are welcomed without making you leave an appointment, job site or customer.
Present your services
The assistant only uses your approved knowledge: business, services, area, prices and conditions.
Qualify the request
It asks useful questions and distinguishes commercial, practical and urgent requests.
Explain your hours
It tells callers when you are available without inventing an opening or availability.
Escalate at the right time
It identifies situations that need a person according to their topic, urgency and your configured schedule.
Prepare the next step
When no one needs to intervene immediately, it collects the agreed details for an efficient callback.
Call flow
A controlled conversation from the first word to the next action.
Welcome
The receptionist identifies itself as an AI assistant and uses your company greeting.
Understand
It answers authorised questions and asks for the required information without leaving its scope.
Route
It takes a message, prepares human follow-up or explains the next step according to your instructions.
Configured from AB Studio
Your receptionist follows your business, not a generic script.
Each customer has a separate configuration that can be edited and activated from the AB‑PHONE console.
Identity and knowledge
- Greeting and tone
- Business, address and contact details
- Services, prices and frequent questions
Availability
- Opening hours to communicate
- Languages and voice
- Maximum call duration
Human escalation
- Follow-up number
- Escalation reasons and schedule
- Cases to refuse or hand over
Control and privacy
You decide what the assistant knows and what it may do.
The configuration separates public information, conversation rules and situations where a person must take over.
- Clear identification as an AI assistant
- No invented answer outside approved knowledge
- Immediate suspension from Studio
- No transcripts or recordings displayed in the operator console
By trade
A phone welcome designed for your business.
Four example scenarios, each set up around your opening hours, services and handover rules.
The phone no longer rings out during service.
Opening hours, menu, table bookings and allergies to pass on, even at the busiest moment.
See the hospitality scenarioYour bookings keep coming while you work.
Treatments, durations, prices and free slots, without putting the scissors down.
See the beauty scenarioEvery request arrives qualified.
Type of problem, town, urgency and call-back details collected while you are on site.
See the trades scenarioA professional welcome, even during a session.
Physiotherapists, accountants, lawyers, consultants: practical answers, confirmed messages and transfers within your hours.
See the practices scenarioPricing
Clear pricing, no commitment.
7-day free trial, no credit card. Cancel at any time with one month’s notice.
One receptionist, one number
For a freelancer or a small team.
€39 / month
excl. VAT · + €0.65 per handled call · + €0.10 per text
- Dedicated Belgian mobile number
- 24/7 answering in English, French and Dutch
- Confirmed messages, transfers within your hours, email and text alerts
- Dashboard, call records and CSV export
- Setup and configuration: €125 excl. VAT, one-off
Several numbers or high volume
For networks, centres and venues that receive many calls.
On quote
Tiered price per call
- Several receptionists and numbers
- Scenarios and connections tailored to your organisation
- Priority support
- A handled call is a call the assistant answered.
- Prices exclude VAT; 21% Belgian VAT is added.
- Your caller pays their operator’s usual rate to a Belgian mobile number.
Frequently asked questions
What must be decided before launch.
It depends on your operator and the chosen setup. We check call forwarding, routing or a new number before the project.
Yes. Once the caller agrees, the call is transferred to your number, only on the days and hours you chose. If nobody answers, the assistant takes the call back and offers to leave a message.
Yes, if you use AB‑STUDIO. The assistant offers the free slots for your services, then books directly or records a request for you to confirm, as you prefer. The customer can receive a confirmation text and a reminder.
It must say so, offer the authorised next step, and collect the agreed information for human follow-up.
Let us build phone reception around the way you actually work.
Together we define questions, answers, limits and handoffs before the number goes live.
