A website and tools connected to the way you work.

Consider a service enquiry: a visitor describes what they need, a record brings the relevant information together, and your team knows who should respond. An appointment or quotation can then extend that journey. We build that continuity with you, rather than adding features nobody uses.

For an independent business, the first phase might combine a website with structured enquiries. For an association, it might start with activity information and later add registration. A management area, payments or an assistant are included only when they form part of the agreed scope.

We list the pages, languages, information to migrate and actions allowed for each role. You approve a design and an example journey before full implementation. Missing content, access to existing tools and approval stages are identified so the schedule reflects the actual work.

Delivery covers the agreed components, their checks and a handover for the people using them. We test confirmations, input errors and access permissions. New ideas move into a later phase when they change the budget or schedule.

We identify what you can update yourself: hours, text, services or statuses, depending on the selected features. Support distinguishes an incident, a small correction and a new feature. Intervention frequency and any monthly limits are set out in your proposal.

Before work starts, we also identify accounts, subscriptions and available export formats. If you change provider, the terms for transferring the site and data are already known. Some connected features require an ongoing licence or a migration; we discuss that before you commit.